Terms and Conditions

RankThroughAI is operated as a sole trader — by an individual rather than a registered company — and is the service these terms cover. The service is provided at www.rankthroughai.com.

In these terms, “we”, “us” and “our” mean RankThroughAI. “You” means the person or organisation using the service.

Reach us at support@rankthroughai.com for anything about the product or your subscription, or legal@rankthroughai.com for legal notices. We answer every message sent to those addresses.

Our order process is conducted by our online reseller, Paddle.com. Paddle is the merchant of record for every purchase. That means Paddle — not us — sells the subscription to you, takes the payment, issues the invoice, and collects and remits any sales tax or VAT due in your country.

Two agreements therefore apply to your purchase, and they cover different things:

• Paddle’s Buyer Terms govern the transaction itself — payment, billing, invoices, tax and refunds.
• These terms govern your use of the RankThroughAI software itself: what the service does, what you may do with it, and where our responsibility ends.

Where the two genuinely conflict on a question about the transaction, Paddle’s Buyer Terms take precedence for that question.

RankThroughAI is a subscription web application for search and AI-answer visibility. Depending on your plan it provides content briefs and an editor scored against live search data, tracking of whether AI assistants mention your brand, site and competitor audits, backlink and outreach research, internal-link suggestions, and publishing to connected content management systems.

We improve, change and occasionally retire individual features. Where a change removes something material that you are paying for, we will tell you in advance and you may cancel under section 8.

• You must be at least 18 and able to enter into a contract. If you are signing up for an organisation, you confirm you are authorised to bind it.
• Give accurate registration details and keep them current.
• You are responsible for everything done under your account and for keeping your credentials secure. Tell us promptly if you suspect unauthorised access.
• Accounts are for the seats included in your plan. Sharing one login across more people than your plan allows is a breach of these terms.

Subscriptions are sold on a monthly or annual term and renew automatically at the end of each term until cancelled. The price, billing period and included limits are the ones shown on the pricing page and at checkout when you subscribe.

Each plan includes a stated allowance — client workspaces, AI visibility checks, AI article generations, documents, site audits and seats. Allowances reset each billing period and do not carry over. Where a plan is described as unlimited, it is subject to fair and reasonable use consistent with normal single-business usage; we will contact you before taking any action if your usage is far outside that.

We may change prices. Existing subscriptions keep their price until the end of the current term, and we will give you at least 30 days’ notice before a renewal at a higher price so you can cancel first.

• Prices are shown in the currency Paddle presents at checkout for your location.
• Sales tax and VAT are calculated, collected and remitted by Paddle according to your billing country. Whether tax is shown as included or added is determined at checkout.
• Renewal payments are taken automatically using the payment method on file. Keep it current — a failed payment can suspend your access.
• If a payment fails, Paddle will retry it. If it keeps failing we may suspend the subscription until it is settled.

You can cancel at any time from the billing area in the app or from the receipt Paddle emailed you. Cancellation stops future renewals; your access continues until the end of the period you have already paid for.

We offer a 14-day refund on a first subscription payment, and statutory withdrawal rights apply on top of that where you live in a country that grants them. Full detail is in our Refund Policy, which forms part of these terms.

You keep ownership of everything you put into RankThroughAI — documents, brand and business context, uploaded or imported pages, and the settings on your workspaces. We claim no ownership of it.

You grant us a limited licence to store, copy, process and transmit that content purely so we can operate the service for you: to render it in the editor, score it, index it for internal-link and knowledge suggestions, send the relevant parts to the AI and search providers listed in our Privacy Policy, and publish it where you ask us to. The licence ends when you delete the content or close your account.

We do not use your content to train AI models, and we do not sell it. We contract with our AI providers on terms that prohibit training on data we send them.

You are responsible for having the rights to the content you upload, and for ensuring it does not infringe anyone else’s rights or break the law.

Parts of the service generate text with AI models and report data supplied by third-party search providers. Both can be wrong. AI output may be inaccurate, outdated, biased or fabricated, and search and AI-visibility figures are estimates and snapshots taken at a point in time, not measurements of a fixed truth.

Output generated for you is yours to use. Because AI models can produce similar text for different users, we cannot promise it is unique, and we make no representation about whether it qualifies for copyright protection in your country.

This matters more than anything else in these terms, so it is stated plainly: we do not guarantee any search ranking, traffic level, AI-assistant mention, citation, or commercial result.

Search engines and AI assistants are operated by third parties who change their systems constantly, without notice to us, and rank and cite content for reasons nobody outside those companies can fully observe. RankThroughAI gives you research, measurement and drafting tools. Outcomes depend on your market, your competitors, your site, your execution and decisions made entirely by third parties. Anything we publish about typical results is illustrative, not a promise.

You may connect external accounts — a WordPress, Ghost, Payload or Strapi site, or a Google Search Console property. When you do:

• You confirm you are authorised to connect that account and to grant the access requested.
• You authorise us to act on that account as needed for the features you use — reading your page list, checking index status, and creating or updating posts when you publish.
• Credentials and tokens are stored encrypted, and you can disconnect at any time from the integrations area.
• Those services are governed by their own terms. We are not responsible for their availability, their behaviour, or changes they make to their APIs.

You agree not to use RankThroughAI to:

• Break any law, or infringe anyone's intellectual property, privacy or other rights.
• Produce or distribute content that is deceptive, defamatory, harassing, hateful, or sexually exploitative — including content passed off as coming from someone it does not.
• Send unsolicited bulk email. The outreach features are for genuine, individually-considered contact, and you remain responsible for complying with the anti-spam and data protection laws that apply to you.
• Generate content designed to manipulate search engines or AI assistants through deception, or to misrepresent a business, its reviews, its endorsements or its results.
• Resell, sublicense or provide the service to third parties outside the client workspaces your plan includes, or build a competing product from it.
• Scrape, reverse engineer, or attempt to extract the underlying data, models or source of the service.
• Circumvent plan limits, rate limits or access controls, or probe the service's security without our written permission.
• Upload malware, or anything that could damage or disrupt the service or other customers.

We can suspend or terminate an account that breaches this section. Where the breach is serious or ongoing, we may do so without notice.

We work to keep the service available but do not promise uninterrupted access. Maintenance, third-party outages and events outside our control will sometimes interrupt it. Several features depend on external providers, and when one of them is degraded or changes its API, the feature that relies on it can be unavailable until we adapt.

The service, its software, design, scoring methodology, documentation and brand are owned by us or our licensors. These terms grant you a limited, non-exclusive, non-transferable right to use the service during your subscription — nothing more. You may not use our name or logo without written permission.

If you send us feedback or suggestions, we may use them without obligation or payment to you.

To the fullest extent the law allows, the service is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, accuracy and non-infringement.

Nothing in these terms excludes liability that cannot lawfully be excluded — including liability for death or personal injury caused by negligence, or for fraud. If you are a consumer, your statutory rights are unaffected.

To the fullest extent the law allows:

• We are not liable for lost profits, lost revenue, lost or diminished search rankings or traffic, lost data, business interruption, or any indirect or consequential loss.
• Our total liability arising out of or relating to the service in any 12-month period is limited to the amount you paid for the service in the 12 months before the claim arose.
• We are not liable for the acts, omissions, outages or decisions of third parties — including search engines, AI providers, data providers, payment providers and content management systems.

You will indemnify us against claims, losses and reasonable costs arising from content you upload or publish through the service, your use of connected third-party accounts, your breach of these terms, or your breach of applicable law.

You may stop using the service and cancel at any time. We may suspend or terminate your account if you breach these terms, if payment fails and is not resolved, or if we are required to by law.

After termination we retain your data for a limited period so an account can be restored if the termination was a mistake, then delete it. Retention periods are described in the Privacy Policy. Export anything you need before you cancel.

We may update these terms as the service and the law change. For material changes we will give reasonable notice by email or in the app before they take effect. Continuing to use the service after that means you accept the updated terms; if you do not, you may cancel.

• If any provision is found unenforceable, the rest stays in force.
• Not enforcing a right immediately does not waive it.
• You may not transfer your rights under these terms without our consent. We may transfer ours as part of a reorganisation, merger or sale of the business.
• These terms, together with the Privacy Policy and Refund Policy, are the entire agreement between us regarding the service.

Where a dispute cannot be resolved between us, it will be decided under the law that applies by default to a contract of this kind between us and you.

If you are a consumer, nothing here deprives you of the protection of mandatory consumer law in your country of residence, or of the right to bring proceedings there.

Please contact us at support@rankthroughai.com before escalating anything. Nearly every dispute we have seen in this category is a misunderstanding about billing, and those are resolved in a day by email. For payment and invoice matters you may also contact Paddle directly at paddle.net.

• Help with the product or your subscription: support@rankthroughai.com
• Legal notices: legal@rankthroughai.com
• Privacy and data protection: privacy@rankthroughai.com
• Billing, invoices and payment queries can also go directly to Paddle at paddle.net.