Refund Policy

Our order process is conducted by our online reseller, Paddle.com, which is the merchant of record for every RankThroughAI purchase. Paddle took the payment, so Paddle issues any refund that is due. Paddle’s own Refund Policy and Buyer Terms apply alongside this one.

You do not need to work out which of us to contact. Email us at [email protected] and we will deal with it, or go to Paddle directly using the options in section 5.

Many countries give consumers a cooling-off period to cancel an online purchase and get their money back. Paddle honours these periods, counted from the date of purchase:

One caveat worth knowing in advance: for digital services, the EU, EEA, UK and Swiss right can end once you have agreed to start using the service straight away and have begun using it within the cooling-off period. Paddle’s Buyer Terms set out exactly when that applies.

Monthly plans start with a 7-day free trial for a new site. You give a card when the trial starts. During the trial you get trial-sized allowances, whichever plan you chose. We email you two days before the trial ends. If you cancel before it ends, you are not charged at all; if you do not, Paddle charges the monthly price on the day it ends and the plan carries on. There is one trial per account and one per website. Yearly plans have no trial.

Apart from that trial, the statutory rights in section 2 and the billing mistakes below, we do not refund subscription payments — first payments or renewals, monthly or annual — and we do not offer a money-back guarantee.

The reason is cost, not caution. Everything the product does for you, from a visibility check to an article, is bought from a search or AI provider when it runs, and that money cannot be returned to us. Setting up your site and seeing its plan are free, and the trial lets you use the product for a week before any charge.

Billing mistakes are always refunded. If you were charged twice for the same period, charged after you cancelled, or charged a price other than the one you agreed to, tell us and we refund the mistaken amount.

Subscriptions renew automatically until cancelled. Cancelling before the renewal date is the way to avoid a charge, and you keep full access until the period you have already paid for ends. A renewal that has already been taken is not refunded, except under section 2 or as a billing mistake under section 3.

For annual renewals we email you 30 days before the charge is taken, so you have the chance to cancel first.

Any of these routes works:

• Email [email protected] from the address on your account. Include the date of the charge if you have it.
• Use the link in the receipt email Paddle sent you when you were charged.
• Go to paddle.net, Paddle’s buyer portal, and look up your purchase with the email you paid with.

Approved refunds are returned to the original payment method where possible, within 14 days of approval.

Where consumer protection law in your country, or Paddle’s policy, gives you more rights than this policy does, the highest level of rights available to you applies. Nothing here removes or limits a right you have by law.

If something has gone wrong with a payment, please contact us first. A chargeback takes weeks to resolve through your bank and usually suspends the account while it is open. A billing mistake can almost always be put right the same day.

Cancel from the billing area inside the app, or from the receipt Paddle emailed you. Cancellation stops future renewals immediately and your access continues to the end of the current period. You can resubscribe later. Export anything you want to keep before your access ends — see the Privacy Policy for how long data is kept after an account closes.

Questions about this policy: [email protected]. Billing and invoice queries can also go straight to Paddle at paddle.net.